Customer support

Contact Us

Questions about an order, sizing or a custom design? Send us a message and a real person from our Houston team will reply within 1 business day (Mon–Sat, 9 AM–5 PM CT). Most answers are also in the links below.

Before you contact us

Where’s my order? Check your tracking and delivery status first. Track your order →
Need to cancel? Free within 4 hours of checkout if production hasn’t started. Contact us right away. Request a cancellation →
Damaged, misprinted or wrong item? Report it within 30 days of delivery with photos. Approved claims get a free replacement. Report an issue →Read the policy
Not sure about size? Check the Size Guide or ask us before you order. Wrong-size orders can’t be refunded or exchanged. Size Guide →Ask us
Other questions Shipping, payments, customization and more. Read the FAQs →

Send Us a Message

Fields marked * are required. Order questions need your order number.

    Photos or files (optional)

    Up to 4 files, 5 MB each (JPG, PNG, HEIC or PDF). Damage or misprint claims: please attach all 4 photos. Need to send more? Reply to our email.

    Prefer email? Write to support@kozmozracing.com or call +1 (267) 361-8222 (Mon–Sat, 9 AM–5 PM CT).

    4-hour free cancellationCancel within 4 hours of checkout at no cost if production hasn’t started.
    Made to orderWrong size chosen at checkout can’t be refunded or exchanged.
    30-day defect coverDamaged, misprinted or wrong items reported within 30 days of delivery get a free replacement.
    Refund timingApproved refunds are submitted within 5–10 business days to your original payment method.
    Secure checkoutPayments through Stripe and PayPal.

    Full details: Return & Refund Policy · Shipping Policy · Track your order

    Contact FAQ

    How fast will you reply?

    Within 1 business day, Mon–Sat, 9 AM–5 PM CT. Messages sent on Sunday are answered on Monday.

    Can I cancel my order?

    Yes, free within 4 hours of checkout if production hasn’t started. Choose “Cancel my order” in the form or call us at +1 (267) 361-8222 during support hours.

    My item arrived damaged or misprinted. What do I do?

    Report it within 30 days of delivery with photos: the whole item, a close-up of the issue, the size tag and the shipping label. Approved claims get a free replacement, usually with no return needed.

    I ordered the wrong size. Can I exchange it?

    Every item is made to order, so we can’t refund or exchange a size you selected. If you’re unsure, check the Size Guide or ask us before you order.

    When will I get my refund?

    Approved refunds are submitted within 5–10 business days to your original Stripe or PayPal payment method. Your bank may need extra time to show it.

    Can I send items to your Houston address?

    Please don’t send anything unless our team asks. Most claims don’t require a return.

    IP or copyright concern? Please use our DMCA & IP Notice page. Kozmozracing is an independent fanwear brand and is not affiliated with any racing team, driver or series.