Shipping Policy

Please read this policy before ordering. For returns and defects, see our Return & Refund Policy. If you have questions regarding fulfillment or shipment status, contact our support team:

Total time from order placement to final delivery is calculated as follows:

• Handling time: Production and processing before the carrier scans the parcel.
• Transit time: Time in the carrier network after dispatch until arrival at your address.
• Calendar Day Counting: We count calendar days Monday-Sunday (including weekends), unless a product page says otherwise.

These timeframes are estimates, not guarantees. Peak seasons, holidays, incorrect addresses, carrier delays, and customs (when applicable) can add time.

Carriers may include USPS, UPS, FedEx, DHL, or other partners depending on destination and vendor. You will receive a tracking link when a package leaves the fulfillment facility. The order ships to the address entered at checkout.

Because we use multiple vendors and factories:

In a mixed cart (for example a tee + sneakers), packages may arrive on different days. Seeing one package first does not mean the rest were forgotten. An order is complete only when every package has been delivered.

Review delivery windows categorized by product category, regional destination, and shipping tier:

A) Apparel, Caps & Tumblers – United States

B) Apparel, Caps & Tumblers – Canada

C) Apparel, Caps & Tumblers – Europe & UK (When Shipping is Offered)

D) Apparel, Caps & Tumblers – Australia, New Zealand & Other Regions (When Offered)

E) Footwear / Custom Sneakers

Because items are made across specialized facilities:

• Items from different vendors may ship separately.
• You may receive more than one tracking email.
• Packages can arrive days apart.
• We do not hold a ready item just to wait for a slower item in the same order (unless a product page says otherwise).

Because factories differ, sizing is not universal across the catalog.

• Use the size chart on the exact product page.
• Do not assume a “Large” from one product fits like a “Large” from another.
• Measure a garment you already own and compare to the chart.
• Wrong size chosen by the customer is not eligible for free exchange or refund (see Return & Refund Policy). Production or fulfillment size errors are covered under that policy.

Rates are shown at checkout and may change by destination and cart contents.

Other destinations: Rates shown at checkout.
APO/FPO: Not available unless checkout expressly allows it.

• Tracking is sent when a package leaves the fulfillment facility.
• Allow several days for the first carrier scan to appear.
• “Label created” with no movement for a few days can still be normal at peak times.

If you have a tracking question, please wait until handling time has passed (typically 4-5 days for apparel) before contacting support, unless something looks clearly wrong. You can also monitor your package through our Track Your Order portal.

Unless checkout expressly includes duties (DDP), cross-border orders are typically Delivered Duty Unpaid (DDU).

The recipient is responsible for:

• Import duties and taxes.
• Carrier brokerage / handling fees.
• Any Tax ID or customs information required by the destination country.

We cannot control customs clearance time. Delays at customs are outside our handling estimate.
United States domestic orders: No international customs step.

Carrier congestion, weather, incorrect addresses, failed delivery attempts, peak demand, and customs review may extend delivery beyond the guides above.

Contact [email protected] or +1 (267) 361-8222 with your order number. We will investigate with the carrier/vendor. Verified loss or fulfillment failure is handled under our Return & Refund Policy (typically a free replacement; return of the original item is usually not required).

Please review our related customer policies: