Return, Refund & Cancellation Policy

You may cancel an order within 4 hours of purchase at no fee.

How to Cancel Your Order

Contact us within 30 days of delivery if:

• The item arrives damaged or with a clear manufacturing or print defect.
• You received the wrong item or wrong size we selected or printed in error (not a size you selected incorrectly).
• The print is substantially defective compared to the product listing (excluding normal screen-to-fabric color variance).

What We Usually Do

For verified manufacturer or fulfillment faults, we provide a free replacement of the same item whenever possible. In most defect cases, you do not need to return the original product. If a replacement is unavailable, we may offer a full refund of the defective item’s purchase price (and related shipping fees if the entire order fails due to our fault), at our discretion.

Please allow a few business days for inspection after we receive complete photos and order details.

Unless required by mandatory consumer legislation, we do not offer refunds, returns, or free exchanges for:

• Change of mind or buyer’s remorse after the 4-hour cancellation window has expired.
• Wrong size, fit, or style chosen by the customer. Always consult the size chart on the exact product page; garment blanks and patterns differ across specialized manufacturing facilities.
• Slight color variances that naturally occur between digital RGB computer screens and printed fabric inks.
• Wear, washing, laundering, or physical damage caused after delivery (misuse, improper heat drying, alterations, tears).
• Personalized or custom text/design content you supplied (such as spelling or driver numbers you typed in error) once production has commenced.
• Orders cancelled or refused at delivery for reasons other than our shipping/fulfillment error (unpaid destination customs duties, incorrect delivery address entered by customer, etc.), except as separately approved in writing.
• Items marked as final sale or clearance on the specific product listing.

Approved refunds are credited directly to the original payment method used during checkout (Stripe or PayPal):

• Submission Window: After we approve a refund, we typically submit it to the payment gateway within 5-10 business days.
• Financial Institution Processing: Your bank, credit card issuer, or PayPal balance may require additional time to reflect the credit (commonly 3-10 business days post-submission; some card issuers take longer depending on their billing cycle).
• Shipping Fees: Shipping fees are refunded when an order is cancelled within the initial 4-hour window, or when the refund results from our manufacturing defect/fulfillment fault affecting that shipment; otherwise, shipping fees are non-refundable.

For anti-fraud and compliance reasons, we never issue refunds to an alternative credit card, bank account, or third party.

Print-on-demand orders may ship from different regional production hubs. If only one item in a multi-item order is defective or damaged, we remedy that specific item; other successfully delivered items remain covered under this policy for their own individual issues.

If your tracking number shows no transit progress for an extended period, please contact us at [email protected] with your order number.

Our logistics team will initiate a formal investigation with the carrier and fulfillment facility. Verified carrier loss or fulfillment failure is handled with an expedited free replacement (return of an unreceived parcel is not required).

Import duties, VAT/GST taxes, and brokerage clearance charges on Delivered Duty Unpaid (DDU) international consignments (such as orders delivered to Canada or overseas destinations) remain the recipient’s sole responsibility unless checkout expressly specifies inclusive duties (DDP).

A customer’s refusal to pay local destination customs duties or carrier brokerage fees does not constitute grounds for a refund on a custom-produced order, except where we were at fault.

This policy constitutes Kozmozracing’s official, public rules governing cancellations, returns, and refunds. It is permanently accessible via our website footer across every page of our store.

We are dedicated to honest communication: all promotional campaigns, store announcements, and product descriptions align strictly with these terms. We do not make misleading claims, ensuring you always know exactly what to expect when ordering custom motorsport fanwear.

This policy forms an integral part of your agreement with us under our Terms of Service, governed by and construed in accordance with the laws of the State of Texas, USA, with exclusive jurisdiction in Harris County, Texas (Houston), except where mandatory consumer protection regulations in your place of residence require otherwise.

For any return, cancellation, or refund inquiry, reach our team directly:

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