Frequently Asked Questions

No. We are an independent motorsport fanwear shop. Unless a product page expressly says otherwise, we are not affiliated with, endorsed by, or sponsored by any racing series, team, driver, or manufacturer. Designs are original fan-inspired works. Third-party names and marks belong to their owners and are used only for descriptive context. Learn more on our About Us page.

Most items are produced after you checkout – not pulled from warehouse stock. Your delivery estimate includes production time plus shipping time. That is why timing can be longer than a big-box store, and why change-of-mind returns are limited. Check out our First-Time Buyer Guide for an overview of the full fulfillment process.

Yes. We operate kozmozracing.com with secure checkout (Stripe and/or PayPal), order emails, tracking after dispatch, and customer support at our Houston, TX address and phone. Founded in September 2019. See About Us, Contact Us, and Is Kozmozracing Legit? for full trust details.

Estimated delivery = production/handling + transit (calendar days). US apparel, caps, and tumblers: Standard about 11-17 days total; Fast about 10-15 days total. Footwear: often about 15-20 days total. Personalized or custom work may take longer. Other regions: see our Shipping Policy. These are estimates, not guaranteed arrival dates.

Your item enters a production queue, is printed/fulfilled, quality-checked, then handed to the carrier. The clock includes that production stage plus transit – unlike off-the-shelf warehouse shipping. This model prevents waste and enables custom fan designs.

Tracking is usually emailed when a package leaves the fulfillment facility – not the moment you pay. If you have no tracking within about 15 business days, email support with your order number so we can check on production status.

Carriers often need several days before the first scan appears. Allow 5-7 calendar days for movement after the initial label notification, then contact us at [email protected] if the status stays stuck.

Yes. Different products may be made at different facilities. Separate packages and tracking numbers are normal and do not mean something is missing from your order. Each package arrives as soon as its specialized line finishes.

Free shipping may apply on qualifying orders of $100 or more when shown at checkout. Otherwise, see standard rates in our Shipping Policy (Standard shipping starts from $6.95 in supported US markets).

Many international orders ship Delivered Duty Unpaid (DDU). VAT, duty, and brokerage fees in your destination country are usually the recipient’s responsibility unless checkout clearly includes them. Read full terms in our Shipping Policy.

If tracking shows no meaningful progress for an extended period, email us with your order number. After we investigate with the carrier/vendor, verified carrier loss is typically handled with a free replacement package.

Email support immediately with your order number and the correct address. Address updates are only possible if fulfillment has not yet locked the production batch. We cannot guarantee carrier redirects after a package has dispatched.

Check the email address used at checkout (including your spam and junk folders). If it is still missing after 30 minutes, contact support with your full name, order time, and the email address used. Never transmit your full credit card number over email.

Use the size chart on that exact product page. Measure a similar item that already fits you comfortably and compare dimensions. Do not assume the same letter size fits identically across every factory or garment type.

No free size swap for customer choice. Made-to-order items cannot be restocked or resold like traditional retail. If we printed or shipped the wrong size versus your receipt, contact us within 30 days of delivery with photos – that is fully covered as our error under our Return, Refund & Cancellation Policy.

Screens, ambient lighting, fabric textures, and dye processes cause minor normal variation. Small perceptual differences from monitor screens are expected. Severe print defects or incorrect artwork are handled under our defect protection rules.

Follow the care label on the garment. In general: wash inside out in cold water on a gentle cycle, avoid bleach or harsh fabric softeners, and tumble dry low or hang dry to preserve vibrant sublimation and print graphics.

Fill the personalization fields on the product page before checkout. Double-check spelling, capitalization, and numbers carefully – production automated pipelines print exactly what you submit.

Only when the product page or our team expressly offers one. Do not assume production waits for your approval unless that specific workflow is stated on the product description.

Email support right away with your order number and correction. Changes are not guaranteed once production rendering has started. Personalized content you typed incorrectly is generally non-refundable once production begins.

Stripe and/or PayPal at checkout. We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) processed through Stripe, as well as PayPal. We do not accept cash, money orders, checks, or cryptocurrency as primary checkout methods.

Usually USD as shown at checkout. If you are ordering from outside the United States, your issuing card bank will automatically calculate exchange rates and may assess small international conversion fees.

Common causes include mismatched billing zip codes, insufficient funds, or bank fraud blocks on e-commerce transactions. Try checking out with PayPal or contact your card issuer to authorize the charge. We cannot see private bank decline codes.

A failed or incomplete authorization hold will automatically drop off according to your bank’s schedule. Check your spam folder first for confirmation, then email [email protected] with the exact transaction time and email used. Never send your full credit card number.

No. Card data is transmitted securely and handled exclusively by Stripe or PayPal under PCI-DSS Level 1 certification. Kozmozracing servers never store or have access to your full credit card number. See our Payment Policy and Privacy Policy.

Yes – within 4 hours of purchase at no fee if production has not started. Email [email protected] with the subject “Cancel Order” and your order number (or call during support hours). After that window, cancellation is usually not possible for POD items because production queues are locked.

Change of mind and wrong size you chose are not refundable after the cancel window. Manufacturing defects, damage in transit, wrong item, or our size/print error: contact us within 30 days of delivery with clear photos. We usually send a free replacement and often do not require you to return the item. Read full details in our Return, Refund and Cancellation Policy.

Provide your order number, item name, a photo of the full product, a clear close-up of the defect, and the shipping label / packaging if damaged in transit. If the issue is incorrect size fulfillment, please include a photo showing the sewn-in size tag and a tape measure over the garment.

After we approve a refund, we typically submit it within 5-10 business days to your original Stripe or PayPal method. Your issuing bank or PayPal balance may require an additional 3-5 business days to post the credit to your statement.

Usually not for a successfully produced order when the issue is an address you provided, a refusal, or unpaid duties – except where we are at fault. Please contact support so we can review tracking and evaluate reshipment options.

Email [email protected] or use the Contact Us form. Include your order number and photos for order issues. You can also call our US line at +1 (267) 361-8222 during support hours (9 AM – 5 PM CT, Monday – Saturday).

Read our First-Time Buyer Guide for the full made-to-order journey, then review the Shipping Policy for region tables and delivery rates. Always check the specific size chart on each product page before checking out.