Correct Email Address
Ensure your email has no typos. Your order receipt, production updates, and parcel tracking links are delivered here automatically.
First-Time Buyer Guide
Your First Order. Made Clear.
Made to order – here is exactly what to expect. Everything you need to know about sizing, production timelines, split deliveries, and our 30-day defect coverage before you pay.
Made to Order
10-17 Calendar Days Delivery
No Sizing Guesswork
30-Day Defect Protection
Tracked Every Mile
Before You Tap Place Order
The 30-Second Pre-Pay Checklist
Because every item is printed and crafted on demand specifically for you, checking these five items before checkout guarantees a smooth, zero-surprise experience.
Complete Shipping Address
Verify your physical street address, apartment, suite, or unit number. Couriers cannot deliver to incomplete addresses once shipped.
Size Chart Verification
Measure a garment you love pit-to-pit and compare with the chart on the product page. Made-to-order means no free size swaps for wrong choices.
Custom Personalization
If purchasing custom gear, double-check your custom names, racing numbers, flags, and color selections before completing payment.
Strict 4-Hour Cancel Window
Custom production queues quickly. You have exactly 4 hours from checkout to request a free cancellation before printing begins.
How Kozmozracing Works
What Print-on-Demand Means for Your Gear
Unlike mass-retail warehouses holding thousands of pre-made shirts in cardboard boxes, Kozmozracing manufactures each item individually upon order. Here is how that impacts your experience.
01
Production Starts After Checkout
Your apparel or gear enters our production queue only after payment clears. Skilled technicians dye, cut, sew, and inspect your item before packaging. This handling stage takes approximately 4-5 calendar days.
02
Separate Shipments by Product Category
Different product types are produced in dedicated specialized facilities. For example, a racing polo, an embroidered cap, and custom sneakers will ship in separate packages with individual tracking numbers. They may arrive on different days.
03
Bespoke Craftsmanship & Precision
All-over sublimation and high-density embroidery are calibrated by hand. Minor organic variances in graphic alignment (within 0.5-1.0 inch) and screen-to-fabric color depth reflect authentic bespoke manufacturing.
Production & Delivery Timelines
When Should Your Order Arrive?
All delivery estimates are calculated in calendar days (including weekends) and include both manufacturing handling time and carrier transit time. These are realistic transit estimates, not rigid date guarantees.
| Product Category & Destination | Production Handling | Carrier Transit | Total Delivery (Calendar Days) |
|---|---|---|---|
| United States – Standard (Apparel, Polos, Caps, Tumblers) | 4-5 calendar days | 7-12 calendar days | 11-17 calendar days |
| United States – Fast Shipping (Apparel & Polos) | 4-5 calendar days | 6-10 calendar days | 10-15 calendar days |
| Canada – Standard Shipping | 4-5 calendar days | 8-14 calendar days | 12-19 calendar days |
| Europe & United Kingdom – Standard | 4-5 calendar days | 10-15 calendar days | 14-20 calendar days |
| Australia, New Zealand & International | 4-5 calendar days | 10-15 calendar days | 14-20 calendar days |
| Footwear (Custom Sneakers & High-Tops) – All Destinations | 4-5 calendar days | 11-15 calendar days | About 15-20 calendar days |
* Footwear requires specialized vulcanization, custom outsole moulding, and handmade stitching, taking approximately 15-20 calendar days total. International parcels are shipped DDU (Delivered Duty Unpaid); any local import taxes or customs duties assessed by destination authorities are the buyer’s responsibility. See our full Shipping Policy for carrier details.
Fit Guide & Size SOT
Get Your Exact Fit the First Time
Because every Kozmozracing garment is custom-printed on demand, we do not offer free exchanges or returns if you choose the wrong size. Here is how to ensure your gear fits like a glove:
- Always Measure Pit-to-Pit: Take a favorite polo or hoodie from your closet, lay it flat on a table, and measure the chest width from armpit to armpit.
- Compare with the Product Size Table: Never guess based on other brands. Check the exact measurement table linked directly on the product page.
- When in Doubt, Size Up: For paddock polo shirts and streetwear hoodies, sizing up by one size provides a comfortable, athletic motorsport drape.
Why We Enforce This Policy
Traditional department stores can take back an ill-fitting shirt and put it on a clearance rack. In made-to-order manufacturing, an item printed with your selected design, size, or custom number cannot be restocked or resold.
By measuring before ordering, you eliminate sizing regret, prevent fabric waste, and protect the speed of our fulfillment pipeline.
Have sizing questions before checkout? Contact our gear specialists at [email protected] and we will help you choose the right cut.
Customer Protection
What If Something Goes Wrong?
While we do not accept returns for buyer sizing mistakes, you are 100% protected against manufacturing defects, shipping damage, or order errors.
4-Hour Free Cancellation
Need to adjust a size or cancel your order? Contact us within 4 hours of checkout for a 100% full refund with zero cancellation fees. Once production begins, changes cannot be made.
Cancellation Rules →30-Day Defect & Damage Protection
If your package arrives with a manufacturing defect, print flaw, transit damage, or an incorrect item, email us within 30 calendar days of delivery. We will issue an immediate 100% free reprint replacement or full refund.
Claim Procedures →Dedicated Human Support
No robotic runarounds. Reach our Houston support team via email or phone. Send your order number and photos of any defect for priority resolution within 24-48 business hours.
Contact Support →Independent Motorsport Fanwear
Is Kozmozracing Official Team Merchandise?
No. Kozmozracing is an independent fanwear brand creating original apparel, footwear, and accessories inspired by global racing culture and paddock heritage.
We are not affiliated with, authorized by, sponsored by, or endorsed by Formula 1, the FIA, NASCAR, MotoGP, or any racing team, driver, or vehicle manufacturer. All trademarks, vehicle names, and series references remain the exclusive intellectual property of their respective owners and are used purely for historical commentary, fan identification, and artistic inspiration under fair use principles.
For intellectual property inquiries, please review our DMCA Notice. For full legal terms, see our Terms of Service.
Store Governance
Our Store Policies in Plain Language
Clear rules make happy racers. Review our four foundational policy hubs before completing your purchase:
Shipping & Tracking
Learn about handling windows (4-5 days), regional transit timelines (7-15 days), and free shipping on qualifying orders of $100 or more.
Shipping Policy →Returns, Refunds & Cancellations
Consolidated terms on 4-hour cancellations, made-to-order sizing rules, and 30-day defective replacement claims.
Returns & Refunds →Size Guides & Measurement
Comprehensive flat garment measurement tables for polo shirts, tees, hoodies, outerwear, and motorsport footwear.
Size Guides →Payment Methods & Security
100% encrypted checkout via Stripe (Visa, Mastercard, AMEX, Apple Pay, Google Pay) and PayPal in USD currency.
Payment Policy →New Customer Questions
Frequently Asked Questions
The most important answers you need before placing your first made-to-order gear purchase.
How do I apply the HELLO10 discount code?
Add your gear to the cart and proceed to checkout. Paste HELLO10 into the “Coupon code” field and click Apply. Verify that the 10% discount is deducted from your subtotal before entering payment details.
Why does delivery take 10-17 calendar days?
Because Kozmozracing products are made to order. Our skilled fulfillment team prints, sublimates, stitches, and inspects your item (4-5 calendar days) before handing it over to carrier transit (6-12 calendar days). Quality takes a little extra time.
Will all items in my order arrive in one package?
Not necessarily. To guarantee the highest quality, different product lines (such as polo shirts, footwear, caps, or flags) are crafted at specialized manufacturing facilities. They will ship separately with individual tracking numbers at no extra shipping cost to you.
Can I exchange an item if I picked the wrong size?
No. Because every item is custom-made on demand for you, we cannot restock or offer free exchanges for sizing errors. Please measure a favorite garment pit-to-pit and compare it with the size chart on the product page before checking out.
Can I cancel or modify my order after paying?
Yes, but you must act quickly. You have a strict 4-hour window from checkout to email [email protected] for a 100% free cancellation or address fix. After 4 hours, automated production routing begins and orders cannot be stopped.
What if my gear arrives defective or damaged?
You are fully protected under our 30-Day Defect Warranty. Email [email protected] with your order number and photos of the issue within 30 calendar days of delivery. We will promptly dispatch a free replacement or issue a full refund.
Looking for more answers regarding tracking, shipping policies, or customs duties?
Visit Full FAQs Page